Customers have begun receiving Amazon’s first color e-reader, the Kindle Colorsoft Signature Edition, but many are expressing disappointment over a yellow, discolored strip appearing at the bottom of the display. This issue has prompted a surge of complaints online, negatively impacting the device’s Amazon star rating, with reports indicating that customer service representatives are aware and working on a solution.A Reddit user shared a thread with images demonstrating the problem, noting that it becomes particularly apparent when the Kindle is meant to display colors evenly, reminiscent of a traditional piece of paper. Users facing this issue have opted to exchange their Colorsoft devices for new ones or return them altogether. One user mentioned that the discoloration was most noticeable when utilizing the device’s edge lighting feature.There is hope that a software update may resolve the discoloration problem, as one reply in the Reddit thread included a screenshot from a customer service agent suggesting that Amazon is indeed planning to issue a fix. Notably, several users indicated that the discoloration emerged after a recent software update, which raises the possibility of a software-related cause. We have reached out to Amazon for an official statement regarding the situation.The extent of the issue remains uncertain. Currently, the Kindle Colorsoft has an average rating of 2.6 stars on Amazon, with numerous reviews highlighting the discoloration, both positive and negative. While some users find the yellow strip hardly noticeable, others deem it too distracting to continue using the device.In The Verge’s own testing of the new e-reader, Andrew Liszewski remarked that the discoloration is more apparent in photographs than in person, stating that he might not have noticed it at all without others raising concerns. The images below provide a closer look at the reported issue.